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Author Topic: Looks like Prosper's phones have been disconnected  (Read 9679 times)

God-Father

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Looks like Prosper's phones have been disconnected
« on: September 03, 2009, 05:33:58 pm »

Maintenance notice: We are currently experiencing technical difficulties with our Phone System. Please try back another time. Thank you for your patience.

How long does it take to empty the change out of the coffee cans, desk drawers and furniture, and get to the phone company?
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112233

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Re: Looks like Prosper's phones have been disconnected
« Reply #1 on: September 03, 2009, 05:48:58 pm »

Main Corporate Number: (415) 362-7272 a few rings then went dead
(415) 593-5400  "due to events beyond our control your call cannot be completed as dialed"

Main Customer Support: (800) 208-0103 (9am - 6pm PT, M-F) "the number you have reached is a non working number"
Lender Priority Support: (877) 646-5922 (9am - 6pm PT, M-F)  a few rings then went dead
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Urbi_et_Orbi

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Re: Looks like Prosper's phones have been disconnected
« Reply #2 on: September 03, 2009, 05:51:19 pm »

(415) 593-5400  "due to events beyond our control your call cannot be completed as dialed"

THAT'S the recording?  Huh?

 ???
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Mothandrust: "Why's he off the ballot in Colorado but it's OK for the other 48 states and Hawaii to vote for him"
https://www.prospers.org/forum/index.php?topic=37264.msg807090#msg807090

Urbi_et_Orbi

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Re: Looks like Prosper's phones have been disconnected
« Reply #3 on: September 03, 2009, 05:58:20 pm »

Perhaps their phone system has been overwhelmed by the outcry of potential borrowers around the country regarding the suspension of the Prosper account of Urbi_et_Orbi earlier today?

I hear Prosper is the target of overwhelming outcries on occasion...
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Mothandrust: "Why's he off the ballot in Colorado but it's OK for the other 48 states and Hawaii to vote for him"
https://www.prospers.org/forum/index.php?topic=37264.msg807090#msg807090

bamalucky

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Re: Looks like Prosper's phones have been disconnected
« Reply #4 on: September 03, 2009, 05:59:00 pm »

You got suspended?

LOL  :ninja:
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Urbi_et_Orbi

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Re: Looks like Prosper's phones have been disconnected
« Reply #5 on: September 03, 2009, 06:42:37 pm »

You got suspended?

LOL  :ninja:

Yes - and no explanation either...
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Mothandrust: "Why's he off the ballot in Colorado but it's OK for the other 48 states and Hawaii to vote for him"
https://www.prospers.org/forum/index.php?topic=37264.msg807090#msg807090

Beerbud1

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Re: Looks like Prosper's phones have been disconnected
« Reply #6 on: September 03, 2009, 07:16:04 pm »

You got suspended?

LOL  :ninja:


Yes - and no explanation either...
I did too. Oops the cats out of the bag.
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bamalucky

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Re: Looks like Prosper's phones have been disconnected
« Reply #7 on: September 03, 2009, 07:20:27 pm »

Like you guys were ever gonna lend again.
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ToySoldier

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Re: Looks like Prosper's phones have been disconnected
« Reply #8 on: September 03, 2009, 07:24:11 pm »

Yes - and no explanation either...

That sucks... can ya give us a hint?
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bamalucky

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Re: Looks like Prosper's phones have been disconnected
« Reply #9 on: September 03, 2009, 07:28:13 pm »

Yes - and no explanation either...

That sucks... can ya give us a hint?


Uhh..Maybe because they are named lawsuit plaintiffs
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Beerbud1

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Re: Looks like Prosper's phones have been disconnected
« Reply #10 on: September 03, 2009, 08:15:06 pm »

So I called the phone numbers and none of them work. So what's up with them? Anyone have any thoughts?
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xraider

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Re: Looks like Prosper's phones have been disconnected
« Reply #11 on: September 03, 2009, 08:57:08 pm »

Yes.  My thought, BB, is don't call them.  Let others call them.
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Beerbud1

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Re: Looks like Prosper's phones have been disconnected
« Reply #12 on: September 03, 2009, 08:58:41 pm »

Yes.  My thought, BB, is don't call them.  Let others call them.
Got it. I was gonna hang up if anyone had answered... :ninja:
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Cushie

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Re: Looks like Prosper's phones have been disconnected
« Reply #13 on: September 03, 2009, 09:31:47 pm »

I nominate for lobby.
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mothandrust

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Re: Looks like Prosper's phones have been disconnected
« Reply #14 on: September 03, 2009, 10:18:56 pm »

(All the "Answers" are from an actual Q&A with Doug Fuller...I changed the Questions for fun!)

Q: Doug, what experience do you have with malfunctioning phone systems?
A: When I arrived at First Select (charged-off debt buying and collections subsidiary of Providian Financial), the first thing that I looked at was our dialer strategy.  

Q: Like when someone dials the corporate number it just rings and rings?
A: It was painfully bad – we had an example of an account where 49 calls had been placed to the same phone number in the course of three weeks - all 49 calls covered a span of less than 90 minutes of the day.

Q: Maybe you should suspend the account of those pesky lenders calling Prosper customer support--just kidding, Doug!  
A: (Laughs, writes something down)

Q: How about experience with disconnected phones?
A: We had another case where we made 61 calls to the same disconnected number.

Q: Lenders probably did the same thing today.  How did you fix it?
A: The first step was to “stop the bleeding” – quit doing the really, really dumb stuff.

Q: That would be a great start!
A: (Laughs, but doesn't write it down)

Q: What did the phone company say when you contacted them?
A: If you won’t pay, but can (or will in the future) be able to pay, I’m going to sue you.

Q: Yikes!  So step one is getting the phones reconnected and paying the bill?
A: (Nods)

Q: Step two must be fixing that problem where the phone rings and two customer support reps keep asking each other, "You gonna get that?" while it rings and rings.
A: The second step was to implement a well designed call coverage and rotation strategy. The first step bought us more than 20% improvement.

Q: How long did it take to get the phones working?
A: The second step took about 4 months to accomplish, but doubled our results.
« Last Edit: January 13, 2010, 03:52:40 am by mothandrust »
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So all those people who ran in the primary, dropped out, and endorsed the eventual winner who wind up in every cabinet is just a coincidence?
Yes.  They drop out because they realize they cannot win and staying in will hurt their future prospects.  If they later wind up with a job, that's fine.  But that's not remotely the same as a quid pro quo.
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