I decided to call Bryan Maas as it has been 6 days. He answered the phone, was cordial, and asked me "How do I know it was ID theft". I told him that I had sent and e-mail with an attachment of the Federal Court Pleading.
He Says "Oh let me check my Junk folder for your e-mail". There it was in the junk mail folder. He asked me where it was proven and I referred him to paragraph 23. He read it and then said it would be referred over to Tom Pigoski, Director of Security.
He said Pigoski would investigate it and if in fact it was determined that it was ID theft, Lenders would be reimbursed.