Has anyone gotten this successfully resolved? I sent an email but did calling help anyone?
Resolved? Not likely. I did get a response, though. They say that they are employing a "post charge off agency", and that their agreement with that agency gives the agency 30% of any recoveries on loans that are deliquent by over a year when they're placed with the agency. I responded that I did not recall being informed of such an agency and/or arrangement, nor that the LRA in effect at the time that I signed up (the only one I've ever agreed to) gave them the latitude to do that. I do not expect further correspondence.
Honestly, I'm not too unhappy with the fees themselves, since a couple of the recoveries were on loans that I really had given up for dead, so any money from them is a pleasant surprise, but I AM unhappy that they continue to just make things up as they go along, without even bothering to inform us. Yeah, yeah, I'm sure I'm preaching to the choir, and I'm also not surprised, but still....