Did Prosper not refund all overcharges? I did not get any. I have had 3 loans make payments after going to collections. 2 of them are now current. I was charged the 17% for all collections fees. When did Amsher become the default agency? My selected agency was Penncro originally. I did not receive the E-mail about the refunds either. Basically, what determines if you will get a refund, when the loan originated, or when the loan went late?
It appears that Prosper only refunded the current amount of overcharges on loans that were actually AT PennCro (not just had PennCro selected) at the time of the CA switch to AmSher. I too have a loan that had PennCro selected but wasn't at a CA at the time of the switch and Prosper has not refunded the CA overcharges I have incurred on this loan.
I called Cameron (Lender Services) yesterday and he said that he would check on what criteria they actually used to determine which loans would have the overcharges refunded and send me an e-mail when he found out. I have not heard back from him and it has been nearly 24 hours.
Here is the relevant paragraph from Prosper's original set of e-mails on this subject back in February (emphasis mine):
In this instance, PennCro has not achieved our monthly production targets , and we are therefore recommending that accounts currently designated for PennCro be re-designated to AmSher. The compensation percentage paid to AmSher on these existing accounts will be the same as the percentage paid to Penncro. You may, however, elect to keep your delinquent accounts with PennCro.
The really important word there is "designated". That says to me that any loan that had Penncro selected, whether or not it was currently in Penncro's hands.