All,
Prosper finally gotten back to me. Their response is:
Dear xxx,
Thank you for contacting Prosper. Please accept our sincerest apologies for the delayed response. I've reviewed the account history and completely understand your concern and frustration over how your situation has been handled. As the Customer Relations Manager, many of the frustrations you have are a result of items under my purview. Specifically the delayed responses and the fact that the your credit report was not updated in January as we said it would be.
Due to a billing system change last year Prosper has had to transition to a manual credit report updating process. As you might imagine this process takes many man hours to review, audit and update. In your case, to be completely honest, I dropped the ball in January. My team sent you an Email on January 19th that stated we would update your credit report. I reviewed my Email history and I found the Email that was sent which should have been forwarded it on to have you report updated. It was my error and I apologize for that. We are actively working on reimplementing the automated updates so that we do not have to rely on multiple layers of potential human error impacting our customer but I do not have an estimated time as to when that will be completed.
What I can tell you is that we have updated your credit report as it relates to loan xxx per your request. This was done on March 2nd after business hours so I'm not certain how that information transitions to Experian and Trans Union for them to update but I have gotten confirmation that it was done. Some customers that I have updated credit reports for have seen the update in as little as 24 hours while others have had to wait 2-3 business days to see the change. Once again I apologize for any inconvenience that this situation has caused. If you would like to speak to me directly I can be reached by Email at rwafer@prosper.com or by phone at 866-615-6319 or direct dial 415-593-5412.
Sincerely,
xxx
Customer Relations Manager
Prosper Customer Support